Orders cancelled with less than 48 hours notice may attract a 50% return fee that is non refundable. This will be to cover costs of preparations for your orders that have already been undertaken.
In circumstances where we have had to purchase special order items (such as plinths, backdrops etc) we are unable to provide any refund on these items.
NO REFUNDS ARE AVAILABLE FOR CANCELLATION OF GOODS ONCE BALLOONS HAVE BEEN INFLATED OR INFLATED BALLOONS HAVE BEEN DISPATCHED.
In the unlikely event that you feel we have not provided the gift that you have ordered, we will investigate the circumstances and if required, a partial refund or store credit may be duly issued.
A change of mind once the balloons have been inflated has no refunds policy as we are unable to reuse any of the materials.
Barossa Helium Balloons & Party Supplies will endeavour, given enough time to replace any faulty balloon or provide a suitable replacement or solution but this may not always be possible at short notice.
Refunds will be issued in form of store credit.
Once balloons have been collected, we will deem that the balloons are accepted as is condition and no refunds will be issued and It is your responsibility for the balloons once they are collected. If we are delivering the balloons and there is a problem, we will make sure it is replaced.
We DO NOT REFUND if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
**CANCELLATION POLICY DURING COVID 19
While we understand that this is an uncertain time throughout the world, a lot of time is involved in preparing your order well before your booking date and if cancelled, we can only provide a store credit which can be used within 2 years.